| Tools | ||
| 01 · The alphabet | ||
| Naam | Instructie | Media |
| 01 · The alphabet | Listen and repeat. | |
| 02 · Pronouncing letters | Listen and repeat. | |
| 03 · Confusing letters | Write the letters you hear. | |
| 04 · Identifying groups of letters | Write the letters you hear. | |
| 05 · Confusing letters | Listen and write the letter(s) you hear. | |
| 06 · Pronouncing letters - Revision | Say the letters (out loud) and then listen to check your pronunciation. | |
| 07 · A spelling aid | Listen to the pronunciation of the following words and repeat. | |
| 02 · Names of persons and places | ||
| Naam | Instructie | Media |
| 01 · Taking down names | Listen and write down the surnames you hear. | |
| 02 · Names of cities | Listen and write down the names of the towns and cities as they are spelt out. | |
| 03 · Spelling names | Spell (out loud) the following names and then listen to check your pronunciation. | |
| 04 · Confusing last names | Listen and choose the correct name when it is possible. When it is impossible to discriminate between two names, choose "Could be either". | |
| 05 · Confusing first names | Listen to the conversation and fill in the names. Then, listen to the names and repeat them. | |
| 03 · Electronic addresses | ||
| Naam | Instructie | Media |
| 01 · Punctuation | Listen and write the correct punctuation mark or symbol. Do not forget to press 'Enter' after each answer! | |
| 02 · Punctuation | Listen and type in the missing punctuation marks or symbols. | |
| 03 · Punctuation | Write down the addresses and URL you hear. Do not forget to press 'Enter' after each word, mark or sign! | |
| 04 · Punctuation | Dictate the URL and e-mail addresses you read. Click the sound to check your answers. | |
| 04 · Numbers | ||
| Naam | Instructie | Media |
| 01 · Pronouncing the numbers 0 - 100 | Listen to and then repeat the numbers. | |
| 02 · Understanding the numbers 0 - 100 | Write down the numbers you hear. | |
| 03 · Pronouncing the numbers 101 - 1,000,000 | Listen to and then repeat the numbers. | |
| 04 · Understanding the numbers 101 - 1,000,000 | Write down the numbers you hear. | |
| 05 · Pronouncing the numbers 0 - 1,000,000 | Say the numbers and then listen to check your answers. Consult the info first. | |
| 06 · Understanding flight and order numbers | Listen and write the flight and order numbers. Consult the info first. | |
| 05 · Telephone numbers | ||
| Naam | Instructie | Media |
| 01 · Giving telephone numbers | Read and listen to the following tips carefully. | |
| 02 · Taking down telephone numbers | Write the phone numbers you hear. | |
| 06 · Days, months, years | ||
| Naam | Instructie | Media |
| 01 · Ordinal numbers | Listen carefully to the pronunciation of ordinal numbers and repeat. | |
| 02 · Confusing ordinals | Listen and write the numbers you hear. | |
| 03 · Pronouncing the days of the week | Listen and repeat the days. | |
| 04 · The days of the week | Read Mr Fenby's planning and complete the sentence with the correct day. | |
| 05 · The months of the year | Look at the pictures and numbers and type in the names of the months. | |
| 06 · Pronouncing the months of the year | Listen and repeat the months. | |
| 07 · Saying the date | Listen to how the following dates are said. |  |
| 08 · Giving a date | Say these dates out loud. Then check your answer by listening. | |
| 09 · Taking down the date | Listen and choose the correct alternative. | |
| 07 · Holidays and special occasions | ||
| Naam | Instructie | Media |
| 01 · Greetings for special occasions | How would you react to good or bad news? Match the sentences by writing the letter corresponding to the correct reaction in the "ANSWERS" column. | |
| 02 · Special days | Match the names of special days in the list with their definition. Be very careful! There is one name too many: a name which does not correspond to any definition. | |
| 08 · Expressions of time | ||
| Naam | Instructie | Media |
| 01 · Telling the time | Fill in the correct times using a.m. and p.m., e.g. 2.35 a.m. | |
| 02 · Telling the time | Fill in the correct times using numbers with a.m. or p.m. | |
| 03 · The calendar | Read the calendar and fill in the blanks. | |
| 04 · Expressions of time | Study the page from Mr White's organizer and listen to the text. | |
| 05 · Expressions of time | Listen to the sentences. You can improve them by choosing an expression from the list to complete the sentences below. | |
| 09 · Prepositions of time | ||
| Naam | Instructie | Media |
| 01 · Prepositions of time | Fill in the blanks with the correct preposition. Then listen to the completed sentences. | |
| 02 · Prepositions of time | Fill in the blanks with the correct preposition. Click to listen to the sentences. | |
| 03 · Prepositions of time | Fill in the blanks with the correct preposition. Click to listen to the sentences. | |
| 04 · Prepositions of time | Fill in the correct preposition. Then, listen to the complete sentence. | |
| 05 · Prepositions of time | Listen to the statement and choose True or False. | |
| 10 · Places and directions | ||
| Naam | Instructie | Media |
| 01 · Prepositions | Fill in the blanks with the correct preposition. To answer: first click on an empty space, then click on a preposition in the list. | |
| 11 · Useful prepositions | ||
| Naam | Instructie | Media |
| 01 · Useful prepositions | Listen to the sentences and fill in the missing prepositions. | |
| Conversations | ||
| 01 · Starting the call | ||
| Naam | Instructie | Media |
| 01 · Starting the call | Listen to the conversation. | |
| 02 · Starting the call | How do I start a phone conversation? Expressions/formulae for starting a phone conversation. Read and listen to the conversation. Pay special attention to the underlined phrases. | |
| 03 · Starting the call | Listen and repeat the short conversations. Use the pause button on the media player. Try and repeat at the same speed. If necessary you can call up the text. | |
| 04 · Starting the call | You are the caller. Identify yourself and your company and then ask to speak to the person you want. Follow the example. | |
| 05 · Starting the call - Revision | Match a phrase on the right with the sound that has the same meaning. | |
| 02 · Answering the phone | ||
| Naam | Instructie | Media |
| 01 · Answering the phone | Listen to the conversation. Pay special attention to what the receptionist says/asks. After you have listened to the conversation, call up the text and the info and listen again. | |
| 02 · Answering the phone | It's your turn now. You are the receptionist. Listen to the conversation once and then listen again and fill in the blanks. | |
| 03 · Answering the phone | Listen to the caller and respond. You will begin the conversation. To help you, some words have been given. At the end check your answer. | |
| 03 · The person is out | ||
| Naam | Instructie | Media |
| 01 · The person is out | Listen carefully to the conversation. | |
| 02 · The person is out | Listen and repeat the phrases below. Pay attention to the speed and intonation. | |
| 03 · The person is out | You are the receptionist. Listen to the caller and give a suitable response that matches the picture. Check. | |
| 04 · The person is out | Listen and fill in the missing details below. Then listen to the extracts once more, repeating the sentences after the pauses. | |
| 05 · The person is out - Revision | Make sentences that would sound natural and polite over the phone. Call up info first. | |
| 04 · Offering to take a message | ||
| Naam | Instructie | Media |
| 01 · Offering to take a message | Read the tip below, call up the info and study the phrases. Listen to the conversations. | |
| 02 · Offering to take a message | Study the phrases in the box, then read and listen to the conversations and fill in the missing phrases. | |
| 03 · Offering to take a message | What do you say? You are the receptionist. Call up the picture to see why the person cannot take the call. Then give the reason to the caller and offer to take a message. | |
| 05 · Taking a message | ||
| Naam | Instructie | Media |
| 01 · Taking a message - Tips & expressions | Listen and repeat the phrases below. | |
| 02 · Taking a message | Listen to the two messages and fill in the missing details. | |
| 03 · Taking a message | Listen to the phone call. Notice how the receptionist/secretary checks the details so that she gets the message right. | |
| 04 · Taking a message | Listen to the conversations. Choose the correct response to complete the spaces. | |
| 05 · Taking a message | Listen to the conversations and complete the spaces. Write times in figures. | |
| 06 · Taking a message | Listen to the conversations and complete the addresses. [Put the letters of the postcodes in capitals] | |
| 06 · Leaving a message | ||
| Naam | Instructie | Media |
| 01 · Leaving a message - Expressions | Read the expressions and listen to the calls. | |
| 02 · Leaving a message | What do you say when you want to leave a message? Listen to the conversations and ask to leave a message. Follow the example. | |
| 03 · Leaving a message | Say the answers to the receptionist's questions using the information below. Consult the info first. | |
| 07 · Answering machines | ||
| Naam | Instructie | Media |
| 01 · Leaving a message | Study the tips below and then listen to the message. | |
| 02 · Leaving a message | What do you say when you want to leave a message? Listen and after the tone leave your message. Follow the example. | |
| 03 · Returning the call | Listen to how we return a call. Below are the texts. Pay special attention to the phrases in bold. | |
| 04 · The expressions | Listen to the recorded messages and fill in the missing spaces. | |
| 05 · Answering machines - Revision | Listen to the recorded messages, then type in 'yes' or 'no' to indicate which facts/details are given. | |
| 08 · Dealing with problems | ||
| Naam | Instructie | Media |
| 01 · Confusing names | Listen to the dialogue and fill in the blanks. | |
| 02 · Confusing people | Play the part of the caller: listen and repeat. | |
| 03 · A bad line | Listen to the conversation. Then, listen to the sentences and repeat them. | |
| 04 · The name has been misunderstood | Listen to the conversations and note how the misunderstanding was dealt with. | |
| 05 · Test your listening skills | Listen to the conversations and then choose the correct alternative. | |
| 06 · A bad line | Listen to the conversation. | |
| 07 · The caller is difficult to understand | Call up info and listen to the three conversations. | |
| 08 · Your turn now | Listen to the conversations. You are the receptionist. Give a suitable response. | |
| 09 · A wrong number | Listen and call up the conversation. | |
| 10 · You're too busy to speak to the person | Study the phrases below and then listen to how they are used. | |
| 11 · Problem: multiple interruptions | Listen to the dialogue and fill in the missing words below. | |
| 09 · Appointments | ||
| Naam | Instructie | Media |
| 01 · Making an appointment on the phone | Learning to make an appointment. Listen to a typical conversation. If necessary you can read the conversation. | |
| 02 · Arranging a time | Listen to the following short conversations and answer the questions. | |
| 03 · I'm calling to... | Listen carefully to the following conversation and then choose the correct answer. True or false? | |
| 04 · Understanding dates, times and places | Listen carefully to the conversations and fill in the missing information in George's diary. | |
| 05 · Fixing a date | Match the correct expression from the list below to complete the conversation, THEN listen to the recording. You will hear George's half of the conversation. You play the part of Margarita. | |
| 06 · Directions to the company | Answer the following questions. (Use figures where necessary.) | |
| 07 · Asking for directions | Study the following expressions. Listen and repeat after the pauses. | |
| 08 · Appointments - Revision | Listen to the short conversations and answer by choosing 'True' or 'False'. | |
| 10 · Transferring a call | ||
| Naam | Instructie | Media |
| 01 · Transferring a call | Study the expressions in the box below. Then listen and repeat them. | |
| 02 · Practise transferring a call | Your turn to practise. Respond to the speaker. Use the information provided. Follow the example. | |
| 03 · Asking for information | Listen to the following short dialogue and then answer the questions. | |
| 04 · Listen to how we ask for information | Listen to the following short conversation. You can call up the conversation if you wish. | |
| 05 · Giving information | Listen to how the following phrases are used in a conversation. | |
| 06 · A difficult customer | Listen to the conversation and note the following phrases. You may call up the conversation if you wish. | |
| 11 · Making Reservations | ||
| Naam | Instructie | Media |
| 01 · Renting a car | Listen to the conversation. You may call up the conversation if you wish. | |
| 02 · Your turn now | Ask for the necessary information. | |
| 03 · Booking a flight | Ask for the necessary information. | |
| 04 · Put it into practice | Ask for the information. | |
| 12 · Ending a conversation | ||
| Naam | Instructie | Media |
| 01 · Ending a call | Below are the endings of two different conversations. Listen and repeat the conversations. | |
| 02 · Ending a call (2nd part) | Below are the endings of two different conversations. First listen and then repeat the conversations. | |
In de kolom Media wordt aangegeven welke multimedia-bestanden aan de oefening gelinkt zijn:
= geluid,
= beeld,
= video,
= informatie- en/of grammaticapagina.